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Frequently Asked Questions
General Questions |
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General Questions
General Questions
A: Combine shipping for multiple orders is acceptable. Please email us within 8 hours after you place your first order. Unfortunately we are unable to add additional items to an order once it has been placed. We are only able to cancel orders and/or cancel selected item(s) before the order has shipped. Please note, if you cancel your order, you run the risk that your selected merchandise will be out of stock.
A: We do not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
A: Currently, we have a 'virtual' catalog. Our entire product line is online, we do not have a physical catalog.
A: If you need help with your order please feel free to email us. This option is available 24/7!
A: Please contact our Customer Service Department immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.
A: Quantities of inventory are limited and the option of restocking is not readily available. We recommend that if you see something you like, place your orders as soon as possible!
A: We currently accept PayPal and Western Union for all orders.
If Western Union is preferred, please send money to:
First Name: chunhua
Last Name: chen
Address: Shanghai,China
Zip Code:200000
Once you have made the payment, the Western Union Agent will issue a unique transaction identification number known as Money Transfer Control Number (MTCN). This is your confirmation. And please inform us your MTCN including the following information:
1. Payment amount and order ID
2. Your First Name, Last Name, Address and Phone Number
If Western Union is preferred, please send money to:
First Name: chunhua
Last Name: chen
Address: Shanghai,China
Zip Code:200000
Once you have made the payment, the Western Union Agent will issue a unique transaction identification number known as Money Transfer Control Number (MTCN). This is your confirmation. And please inform us your MTCN including the following information:
1. Payment amount and order ID
2. Your First Name, Last Name, Address and Phone Number
A: In order to view this website correctly, we recommend using Firefox. We also support Internet Explorer 6 and above (for Windows users).
A: Your shopping cart will not secure sale prices for you. If you place an item in your cart at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!
A: By signing up for our newsletter you'll be among the first to know about special promotions, the availability of new brands, limited-time special offers, and many other exciting features to help you get the most out of what we have to offer! We do not rent, sell, or share your personal information.
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